Above & Beyond J&D Support Services appreciates your feedback, complaints and suggestions to help improve our services.
Feedback can be given in many ways:
- In person
- Online form
- By phone: 0480 772 021
- By email: enquiries@aboveandbeyondss.com.au
- In writing, addressed to:
Operations
Above & Beyond J&D Support Services
Shop 3/ 33 James Street
Mount Gambier SA 5290
By contacting the NDIS Quality and Safeguards Commission
phone: 1800 035 544
By completing the National Disability Abuse and Neglect Online Complaint contact form
or contacting National Disability Abuse and Neglect Hotline:
Phone: 1800 880 052
If you are feeling unsafe, you can also call SA POLICE on 000 in an emergency.
What to expect from our process:
- Above & Beyond J&D Support Services will respond to your complaint in a fair, timely and unbiased way.
- We will respond to your complaint within two working days and within five working days for feedback and queries.
- We will keep you updated on any actions throughout the process, and depending on the nature of the complaint, we may be able to resolve the matter quickly. In certain circumstances, we may need further information or need more time to complete an investigation.
Feedback and Complaints Form
Use this form to share any feedback or lodge a complaint about a service provided by Above & Beyond J&D Support Services. We take all concerns seriously, and your submission will be handled with respect. Every complaint is reviewed by a member of our senior leadership team to ensure it is properly addressed.
You are welcome to submit your feedback anonymously. If you would like us to follow up with you directly, please include your contact details. Anonymous complaints will still be investigated; however, we will not be able to provide you with updates or outcomes.
If you would prefer not to discuss your concern with your local Coordinator or Manager, please let us know. We will identify the most appropriate person to support you and help resolve the issue.
We take all reasonable steps to protect your personal information from unauthorised access, use, disclosure, loss or misuse throughout the complaints process. However, due to legal requirements and principles of procedural fairness, Above & Beyond J&D Support Services cannot guarantee absolute confidentiality in every circumstance.
If you need help submitting a complaint or require an interpreter or advocate to assist you with this form, please contact Above & Beyond J&D Support Services offices, and our team will support you.